Frequently Asked Questions

Do you do once-off bouquets?

I’m afraid not, here at BouquetBox all of the bouquets we send out are through subscription.

When can I cancel my subscription?

We have a 2 bouquet minimum per subscription, so anytime after your second bouquet. Seeing as we take payment at 8am two days before your flowers are delivered, you will need to cancel before this if you don’t wish to receive flowers that week.

How do I cancel my subscription?

Just send us an email at info@bouquetbox.ie or chat to us in the chatbox down below and we can suspend or cancel your subscription for you no problem.

My flowers arrived all closed, is this normal?

Yes this is perfectly normal, because our flowers are so fresh you will more than likely receive them still in bud. This way you can enjoy the flowers for longer as the opening process happens in your own home. We also send some of our roses with the outer petals still attached (so as to act as a form of protection during transit), when your flowers arrive you can gently pluck these petals so you can fully enjoy your stunning bouquet!

What if I’m taking a holiday, what will happen to my flowers?

You can suspend your account anytime, just drop us an email at info@bouquetbox.ie or tap on the chatbox down below and let us know what date you would like your next bouquet.

Can you leave my flowers in a safe place if I am not at home?

Yes of course, when signing up you can specify in delivery preferences what you want us to do if nobody is home. This could include specific instructions such as: leave behind the blue pot to the right of the front door, leave with the neighbours in number 7 etc.

Can I request specific flowers or colours?

Unfortunately this is not an option BouquetBox offers right now. In order for us to be able to offer bouquets delivered at such competitive prices, we do not hold any extra stock in hand. We order exactly what is required to fulfil that week’s orders. This allows us to effectively eliminate wastage and reduce overhead costs, which results in savings for the customer!

How do subscription payments work?

When you first sign up, payment will be taken immediately for your first delivery, then for subsequent deliveries we take payment at 8am two days before the next delivery is due.

Can I change my delivery day?

Absolutely. Send us an email at info@bouquetbox.ie and we will look after it for you!

Is there a delivery charge?

No, it’s all included in the price, no hidden charges!

I requested my flowers be delivered today but they haven’t arrived, is this usual?

No this is very unusual but can happen from time to time. Our delivery company has an excellent success rate with deliveries but they can never be perfect. Right now our success rate of chosen day deliveries is at about 95%. While this is an excellent score it still means that 5% of our packages get delivered a day late.

What if the card I’ve used to pay with goes out of date, or I lose it?

You can update your card details easily in the “my account” section. Just click on the “subscriptions” tab on the left, then on the right hand side there should be an option to update your payment method.

I suspended my subscription a few months ago, and when I just logged in now it’s gone.

Yes all of our subscriptions lapse after being suspended for four weeks, if you plan on suspending for longer than that it would be easier to just drop us an email at info@bouquetbox.ie and letting us know what exact date you want your next bouquet.

Where do you deliver to?

BouquetBox delivers to the entire Republic of Ireland.

When do you deliver?

We deliver Tuesday to Friday. Unfortunately due to the volume of orders right now we cannot specify exact delivery times.

I want my flowers delivered to a different address just once, can I do that?

Absolutely,  just change your shipping address and Eircode in the “my account” section. Don’t forget to change it back once the flowers have been delivered!

What if I want to change my delivery frequency?

No problem, you can simply go to “My Account” and change your delivery frequency by clicking the “Upgrade” button.

If I order my flowers today, Wednesday, for delivery on Thursdays, will i receive my first bouquet tomorrow?

Unfortunately not, our cut-off point is 9am the day before a delivery is due, anything after that and the first bouquet will arrive the week after.

More questions? Get in touch!