Frequently Asked Questions

When can I cancel my subscription?

Any time. Seeing as we take payment a day before your flowers are delivered, you will need to cancel before then if you don’t wish to receive flowers that week.

How do I cancel my subscription?

You need to simply log in to your account on www.bouquetbox.ie and click on “cancel subscription”

My flowers arrived all closed, is this normal?

Yes this is perfectly normal, because our flowers are so fresh you will more than likely receive them still in bud. This way you can enjoy the flowers for longer as the opening process happens in your own home. We also send some of our roses with the outer petals still attached (so as to act as a form of protection during transit), when your flowers arrive you can gently pluck these petals so you can fully enjoy your stunning bouquet!

What if I’m taking a holiday, what will happen to my flowers?

When you log in to your account there is an option to “Suspend” your account for 1 week. If you plan on taking a break of longer than a week, just drop us an email and we can pause your subscription for as long as you desire.

Can you leave my flowers in a safe place if I am not at home?

Yes of course, when signing up you can specify in delivery preferences what you want us to do if nobody is home. This could include specific instructions such as: leave behind the blue pot to the right of the front door, leave with the neighbours in number 7 etc.

Can I request specific flowers or colours?

Unfortunately this is not an option Bouquet Box offers right now. In order for us to be able to offer bouquets delivered at such competitive prices, we do not hold any extra stock in hand. We order exactly what is required to fulfil that week’s orders. This allows us to effectively eliminate wastage and reduce overhead costs, which results in savings for the customer.

How do subscription payments work?

When you first sign up, payment will be taken immediately for your first delivery, then for subsequent deliveries we take payment 1 day before the delivery day.

Can I change my delivery day?

Absolutely. Send us an email and we will look after it for you!

Is there a delivery charge?

No, it’s all included in the price, no hidden charges!

I requested my flowers be delivered today but they haven’t arrived, is this usual?

No this is very unusual but can happen from time to time. Our delivery company has an excellent success rate with deliveries but they can never be perfect. Right now our success rate of chosen day deliveries is about 97%. While this is an excellent score it still means that 3% of our packages get delivered a day late.

What if the card I’ve used to pay with goes out of date, or I lose it?

You can update your card details easily in the “my account” section

Where do you deliver to?

Bouquet Box delivers to the entire Republic of Ireland.

When do you deliver?

We deliver Tuesday to Friday 9-6. Unfortunately due to the volume of orders right now we cannot specify exact delivery times.

I want my flowers delivered to a different address just once, can I do that?

Absolutely just change your delivery address in the “my account” section. Don’t forget to change it back once the flowers have been delivered!

How long will my flowers last for?

We guarantee all our bouquets will last at least 7 days.

What if I want to change my delivery frequency?

No problem, you can simply go to “My Account” and change your delivery frequency by clicking the “Upgrade” button.

If I order my flowers today, Wednesday, for delivery on Thursdays, will i receive my first bouquet tomorrow?

Unfortunately not, our cut-off point is 9am the day before a delivery is due, anything after that and the first bouquet will arrive the week after.

More questions? Get in touch!